Refund and Returns Policy

This policy supports, and does not replace or reduce, your statutory rights. Goods must be as described, of satisfactory quality and fit for their normal or agreed purpose. Different remedies and time limits can apply when goods are faulty, damaged, misdescribed or otherwise do not conform to the contract.

You may submit a change-of-mind request through your customer account where the relevant delivered order is available, or contact MH Surgical. Eligibility is assessed using the product-specific refund window saved with the order, product condition and applicable law.

Please keep evidence of when you contacted us and do not send goods back until return instructions are confirmed.

Each purchased item keeps the refund-request window shown for that product when the order is placed.

Eligibility is checked against the delivered order item and its saved policy, not a later catalogue change. This operational window does not reduce rights that cannot lawfully be excluded.

A change-of-mind cancellation right may not apply where an exception permitted by law applies. We will identify any relevant exception before order acceptance.

• Sealed goods that are not suitable for return for genuine health-protection or hygiene reasons after the seal has been broken, where the legal exception applies and was explained before purchase.
• Goods inseparably mixed with other items after delivery.

You may inspect goods as you reasonably could in a shop. Please keep them secure and avoid use beyond what is necessary to establish their nature, characteristics and functioning. A legally permitted deduction may be made if unnecessary handling reduces value.

Do not send a product back without agreed return instructions. Contact us so the correct return or collection arrangement can be confirmed.

The applicable return method and any return or collection cost will be explained for the request. Where goods are faulty or incorrect, MH Surgical will explain the available resolution and return arrangement.

The fixed outbound delivery charge does not mean that every change-of-mind return or collection is free.

For an approved return, we will confirm the refund timing and method. We may wait until returned goods are received and inspected where applicable and lawful.

Because MH Surgical does not take payment through this website, refunds are returned using the original or otherwise agreed payment route. We will never ask you to disclose a password or full security credential to receive a refund.

Contact us promptly with the order reference and clear details. Photos may help us assess damage but do not remove rights available under applicable law. Depending on the circumstances, the available resolution may include replacement, repair, refund or another appropriate remedy.

Damage should be reported as soon as reasonably possible so delivery evidence can be checked. Do not dispose of goods before we confirm the next step unless safety requires immediate action.

Product-specific warranty support is separate from a normal refund request. When a product includes a warranty, its duration is shown on the product and order records. Use the Warranty Claims area in your customer account for a warranty issue.

Sign in to your customer account and select the eligible delivered order item, or contact MH Surgical if you cannot access the account. Provide the order reference, item, reason and any useful evidence. MH Surgical reviews the request and communicates the outcome.